Expert Sewing Machine Service & Repair
We offer service by Certified Viking, Pfaff, and Singer Sewing Machine Technicians.
Our Basic Machine Service:
Due to high volume of requests, we currently have a waitlist for machine service and repair. To be added to our list, please call us with your contact information and machine details. You will not be required to bring your machine in until we are ready to work on it, and you will not be required to make any payment until we have completed the work.
Our Basic Machine Service:
- Full Machine Assessment
- Cleaning and Calibration
- Software updates, as appropriate
- Repairs and Restoration of broken or worn Parts
- Recommendations to promote the life of your machine & a lifetime of Creative Sewing!
SERVICE PRICES - Updated December 28, 2023
- $149 – Large-frame sewing machines such as the Viking Epic line, the Viking Designer Ruby 90, and the Pfaff Icon line.
- $139 – Computerized sewing machines and sergers.
- $125 – Non-computerized sewing machines and sergers.
- $45 – Embroidery Recalibration
- $45 – Hourly Labor
People often ask how frequently they should have their machines serviced. I like to think of my machine the same way that I think about my car engine. The more I drive it the more frequently I need to get it serviced. If you sew five times per week or more, you should service your machine once every 6 months. If you sew less than that you should plan on once per year. Just like a car, if you leave it sit for months or years at a time you should bring the machine in before you start using it again! The lubrication can harden, dust can accumulate, and the old sewing debris will need to be removed for the machine to work as intended.
If you do get your machine serviced less than recommended, please understand that we may charge extra for the additional time required to get your machine fully serviced. We will always notify you in advance of extra time or parts needed to service your machine.
If your machine should require parts or more intense repairs, you will be called with an estimate PRIOR to work being done.
Our goal is to return your Viking machine in Tip Top Shape, as quickly as possible. We try to have machines ready for pickup within 2 weeks.
Our service hours are the same as our store hours: Monday through Friday, 10 AM - 5 PM, and Saturday, 10 AM - 4 PM.
Don't delay if your machine is needing service or repair!