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Expert Sewing Machine Service & Repair

We offer service by Certified Viking and Pfaff Sewing Machine Technicians.

Policy Change Notification

It is our desire to always provide the best service in a timely manner to our customers:
During times of high volume, Sisters Too will only service and repair Viking and Pfaff Machines purchased from Sisters Too.

Machines purchased from other dealers may be repaired during times of low volume; however, we
must make a determination at time of request.

Our Basic Machine Service:

  • Full Machine Assessment
  • Cleaning and Calibration
  • Software updates, as appropriate
  • Repairs and Restoration of broken or worn Parts
  • Recommendations to promote the life of your machine & a lifetime of Creative Sewing!

SERVICE PRICES - Updated December 28, 2023

  • Non-Computerized Machines - $125
  • Computerized Machines - $139
  • Embroidery Machines - $149
  • Embroidery Recalibration - $45
  • Hourly Labor - $45

People often ask how frequently they should have their machines serviced. I like to think of my machine the same way that I think about my car engine. The more I drive it the more frequently I need to get it serviced. If you sew five times per week or more, you should service your machine once every 6 months. If you sew less than that you should plan on once per year. Just like a car, if you leave it sit for months or years at a time you should bring the machine in before you start using it again! The lubrication can harden, dust can accumulate, and the old sewing debris will need to be removed for the machine to work as intended.

If you do get your machine serviced less than recommended, please understand that we may charge extra for the additional time required to get your machine fully serviced. We will always notify you in advance of extra time or parts needed to service your machine.

If your machine should require parts or more intense repairs, you will be called with an estimate PRIOR to work being done.

Our goal is to return your Viking machine in Tip Top Shape, as quickly as possible. We try to have machines ready for pickup within 2 weeks.

We are available to accept your machine for repairs or pickup, Monday through Friday, 10 AM - 5 PM, and Saturday, 10 AM - 4 PM.

Don't delay if your machine is needing service or repair!